Frequently Asked Questions
Curious about how our luxury boutique operates?
Explore our Frequently Asked Questions (FAQ) for insights into our processes, services, and policies. We've compiled a comprehensive guide to address your queries, ensuring clarity and transparency in every aspect of your D'Lady Boss Luxury Boutique experience. If you can't find what you're looking for, feel free to reach out to our dedicated support team.
Available Payments
D’Lady Boss Luxury Boutique provides all possible payment options for our customer’s convenience. Cash on Delivery (COD), Cash on Location (COL), Bank Transfer (BT), Credit Card (CC), PayPal, Pay-and-reserve and Third-party payment services, being some of them.
How to Return Order
- We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.
In-Store Purchases Returns:Â Shop Sales are final, no returns or exchanges as per UAE law for used items.
Online Orders Returns: Please ensure the item(s) must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging including D Lady Boss Luxury Boutique Security Tag (Black Tag), as well as any other item(s) included in packaging such as dust bags, cards, etc. You’ll also need the receipt or proof of purchase.
- To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging including The Closet’s Security Tag (Black Tag), as well as any other items included in packaging such as dust bags, cards, etc. You’ll also need the receipt or proof of purchase.
- To start a return, you can contact us at [contact email address]
- If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
- Refunds are processed within 7 business days after we receive the item through the original mode of payment.
Damage Item from Personal Use
D Lady Boss Luxury Boutique is not liable for the possible outcome of the item from personal usage, and further issues towards the item should be addressed to the manufacturer (authorized dealer of the brand).
Order Cancellation
All returnable items are eligible for cancellation before shipping.
Please note, shipped items cannot be cancelled. Moreover you may request a return within 3 days of delivery for a full refund if not satisfied with the purchase. (Not applicable for Non-returnable items)
Refund Credit
Refunds are processed within 7 business days after we receive the item. A notification will be sent via your email once the refund is processed.
The refund amount shall be credited to the respective account after completing the bank’s processing time. The processing time for Bank Transfers is usually 3-5 business days while Credit Card refunds could take 7-14 business days.
Shipping & Handling
Deliveries within the UAE: Domestic orders are delivered through third party courier.
- Standard Shipping: 2-3 business days
- Expedited Shipping: 1 business days
Exchanging Items
No Exchange Policy
Thank you for shopping with us. Please review our exchange policy before making a purchase.
- No Exchange:
We regret to inform you that we do not offer exchanges on any products purchased. All sales are final. Please carefully review your order before completing the purchase.
- Quality Assurance:
We strive to provide high-quality products, and each item undergoes rigorous quality checks before being shipped. In the rare event that you receive a defective or damaged product, please contact us immediately after receiving the item.
- Returns for Defective or Damaged Items:
If you receive a defective or damaged item, please contact us immediately and a description of the issue. We will assist you in resolving the problem promptly.
- Exceptions:
Our “No Exchange” policy applies to all products unless explicitly stated otherwise. Please refer to individual product descriptions for any exceptions.
